Because of serious quality problems at production start of a supplied product structural improvement of supplier performance was inescapable.
Based on an objective measurement of supplier performance and targeted interviews with managers of the supplier, a diagnosis has been made of the structural improvements required for both the current product and potential new developments.
Based on the analysis the supplier itself has assumed responsibility for structural improvements of its operational processes and by doing so created a solid fundament for a fruitful relationship for the years to come.